99xo Privacy Policy

When you register with 99xo, use our services, or contact us, the following types of information may be collected:

99xo uses your information for the following purposes:

• To create and manage your account and verify your identity
• To process deposits, withdrawals, and other financial transactions
• To prevent fraud and money laundering under applicable law
• To provide customer support and respond to your inquiries
• To monitor and improve site performance
• To send promotional messages and offers where applicable (subject to your consent)
• To ensure all activities are consistent with our Terms and Conditions

99xo applies industry-standard security measures to keep your information secure:

3.1 Encryption and Security Layers

All data transmitted on the site is encrypted using SSL technology. Passwords and financial information are never stored in plain readable form.

3.2 Data Retention Period

Your information is retained for as long as your account remains active or as required to meet applicable legal obligations. Even after an account is closed, certain financial and identity records may be kept for a defined period as required by law.

3.3 Access Controls

Only authorised staff can access your information, and a record is kept of every access. Where information is shared with third parties, it is done under strict confidentiality agreements.

99xo does not sell your personal information to third parties. However, it may be disclosed in the following circumstances:

4.1 Service Partners

Limited information may be shared with trusted third parties who assist with payment processing, fraud detection, and customer support. These partners may only use the information for the specified purpose.

4.2 Legal Obligations

Disclosure of information may be required pursuant to a court order, request by an investigating authority, or legal process. In such cases, 99xo is not obligated to provide prior notice.

4.3 Fraud and Security Threats

If a user's activity appears to be fraudulent or harmful to other users, the relevant information will be used to ensure security.

The 99xo website uses cookies and similar technologies. These help improve your browsing experience, keep login sessions active, and analyse site traffic.

5.1 Types of Cookies

• Essential cookies: Required for the basic operation of the site — without them the site does not function properly.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to understand patterns of site usage — fully anonymous.

5.2 Cookie Controls

Cookies can be disabled from your browser settings, though this may limit some features of the site.

As a 99xo user, you have the following rights regarding your own information:

• Access: The right to request a copy of the information collected from you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — provided it does not prevent the fulfilment of legal obligations.
• Right to Object: The right to object to the use of your information for marketing purposes and to opt out of marketing communications.
• Right to Portability: The right to receive your information in a structured format in certain cases.

To exercise these rights, please contact our support team.

99xo strictly prohibits persons under the age of 21 from using the platform. Age is verified at registration, and if a user is identified as a minor, their account will be suspended immediately. No information is knowingly collected from minors. Our Responsible Gaming page contains detailed guidance on safe gaming.

In the course of operating 99xo, your information may be stored or processed on servers outside Bangladesh. In such cases, agreements and measures consistent with applicable law are put in place to ensure the protection of that information.

If the 99xo site contains links to third-party websites, the privacy policy of those sites will apply. 99xo is not responsible for the data collection practices of those sites. Users are advised to review the privacy policy of any external site before visiting it.

99xo reserves the right to change or update this Privacy Policy at any time. If changes are made, the new version will be published on this page with the date of the update noted. For significant changes, registered users will be notified by email or through the site. Continued use of the site after any change will be taken as acceptance of the new policy.

This Privacy Policy is governed by the relevant applicable digital security and data protection regulations. Should any dispute arise, an attempt will be made to resolve it through mutual discussion.